Shipping & Delivery

Shipping Time
All orders are shipped within 48 hours (Monday - Friday 10am - 6pm CET) after receiving the payment. You will receive an email notification from us with your tracking number once your package has been sent out from our warehouse, approx. 2-3 business days from order date. Since it’s impossible to redirect orders once they have been dispatched from our facility, it is very important that you state the correct and accurate shipping information including your phone number.

Occasionally, there may be delays during holidays and sales periods, but we'll try our best to get your orders out as soon as possible. Our warehouse is closed for holidays and weekends. All orders placed during holidays will be processed on the next available business day and all orders placed on weekend days will be processed the following Monday.

The list of holidays when our warehouse is closed:

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

International Customs, Duties, and Taxes
All costs such as duties, taxes, and customs clearance fees are the responsibility of the buyer. We do not take any responsibility for duties and taxes applied in the country of delivery. All fees paid by the International Delivery carrier are then passed along to the receiver, with an occasional delay. Please check with your country's customs office to determine what these additional costs will be prior to placing an order.

International shipping locations
We do not ship to multiple addresses per order at this time and each individual order will ship to only one address. Please note that we do not deliver to hotels and P.O. boxes.

All international shipping locations are listed before the final checkout page as options during checkout.

Currently we are shipping to following countries:

If your country is not in this list, please contact us, tell us which product you are interested in and we will see if delivery is possible (and if so, at what price).

Our warehouse
All orders are shipped from our warehouse located in Madrid, Spain. Our warehouse is closed to the public and we do not accept walk-in customers nor local pick-ups.  All products can be seen and purchased directly from our online virtual store porrer.com

Packaging:
All products are shipped with original packaging. Products with original packaging are placed in custom made eco-friendly cardboard boxes in order to minimize shipping costs. We truly care about the environment and encourage our suppliers of shipping materials to supply us with environmentally friendly materials.

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